returns:

all items purchased with a discount promo code are only available for exchange or store credit. no exceptions.

all markdowns / sale are final sale

jewelry, sunglasses, lingerie, swimwear, dry goods & beauty are final sale.

all international orders are final sale.

exchanges & items processed with store credit are final sale.

we love being able to offer shoppay installment payments to our customers but due to the high processing fees, full price orders processed with shop pay installments are only available for exchange.

all new, unopened/unworn home goods & clothing with tags attached can be returned with a return initiated within 5 days of receiving item. please e-mail orders@shoprecital.com with your order number to initiate a return. we will send you back a printable shipping return label. return shipping costs and a 3% restocking fee will be deducted from the amount of the return. return labels typically cost about $11. you are more than welcome to return a package via another carrier or purchase return shipping yourself. we strongly suggest insuring the package, as we are not responsible for packages sent with a label we did not provide. items 

we kindly ask all returns be shipped back in a timely manner. returns must be scanned as received by the carrier within 7 days of package delivery. packages received outside of this window may only be eligible for store credit if full priced or charged a 10% restocking fee.

original shipping costs paid by the customer (ie orders not using the free shipping option / expedited orders ) are non-refundable.

order cancellations

if you need to cancel an order before it ships out for any reason, we are happy to oblige. however, we do have to charge a 5% cancellation fee to cover the transaction fees that are not refunded to us by our payment processor. for shop pay installments, this fee is 9%. if you would like the refund as store credit, this fee is waived.

as a super small business, we appreciate your understanding.