formerly known as queen city general store. free us shipping on orders over $100
mi casa es su casa, compadre.
take this off our hands.
Pick-ups are available Tuesday-Sunday from 11am to 7pm.
*Please place orders by 5pm to ensure same day pick-up.
We offer free ground shipping via USPS on orders over $150*. If you need an item received sooner than the 3-8 days it may take, we suggest choosing a faster option.
Both USPS & USPS are available options at checkout.
Every order is insured for the sale cost of the item.
When filling out shipping information, please make sure your shipping address is correct. All orders returned to us via USPS /UPS marked with "insufficient address", "addressee not known", or "packaged refused" will be cancelled and refunded less a 10% restocking fee.
*Some exclusions apply. Items not eligible will be clearly marked on their product page "Not Eligible for Free Shipping" due to their weight.
ALL ITEMS PURCHASED WITH A PROMO CODE ARE ONLY AVAILABLE TO RETURN FOR STORE CREDIT.
ITEMS PURCHASED WITH AFTERPAY ARE ONLY AVAILABLE TO RETURN FOR STORE CREDIT.
ALL SALE ITEMS ARE FINAL SALE.
LINGERIE, SWIMWEAR , DRY GOODS & BEAUTY ARE FINAL SALE.
ALL INTERNATIONAL ORDERS ARE FINAL SALE.
All new, unopened/unworn home goods & clothing with tags attached can be returned with a return initiated within 5 days of receiving item. Please e-mail email@example.com with your order number to initiate a return. We will send you back a printable shipping return label. Returns must be received back within 10 days of receipt. Return shipping costs will be deducted from the amount of the return. You are more than welcome to return a package via another carrier or purchase return shipping yourself. We strongly suggest insuring the package, as we are not responsible for packages sent with a label we did not provide.
At this time, we cannot offer exchanges on items purchased online unless they are returned in person within 7 days of receipt. If you would like another size, we suggest initiating a return & placing a new order for the new item.
Original shipping costs paid by the customer (ie orders not using the free shipping option / expedited orders ) are non-refundable.
If you need to cancel an order before it ships out for any reason, we are happy to oblige.
However, we do have to charge a 3% cancellation fee to cover the transaction fees that are not refunded to us by our payment processor. If an item is purchased with AfterPay, the cancellation fee is 6% to cover the transaction fees that are not refunded to us.
If you would like the refund as store credit, this fee is waived.
As a super small business, we appreciate your understanding.
All items are processed from our brick & mortar location. We do our best to ensure inventory is correct. If there is an inventory issue and an item you order is out of stock, we will notify you as soon as possible.
All new, unopened/unworn home goods & clothing with tags attached can be returned or exchanged within 7 days with a receipt. The refund will be issued via the card used to purchase. Orders purchased via card cannot be returned for cash. All items returned with a gift receipt can be exchanged or refunded for store credit via a gift card.
All vintage & sale items are final sale.
Lingerie & swimwear are final sale.
Dry goods, beauty, plants, & curiosities are final sale.
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