get dressed. have fun.
get dressed. have fun.
February 19, 2024
First and foremost, we have the loveliest customers. Everyone is always so kind with us.
Mary T recently left us a 1 Star Google review.
This customer ordered a shirt from us via Garmentory on 2/9 and it was received 2/14.
A return was initiated on Garmentory shortly after she received the package.
The next morning, we concurrently received her 1 star review and this e-mail:
"send me a goddamed return label for this t-shirt". At this point, I obviously panic that I had missed e-mails etc. Anything that would point at this being my fault. I realized she had just received the shirt the previous afternoon and was so confused at the intensity of the e-mail from the get go.
I respond:
Ignore my typos in that! At this point I was definitely sweating!
She sent us a few response e-mails in a row:
cut to me: clutching my pearls
cut to me: laughing so hard. like??
and the last e-mail of the trio in a row:
Garmentory, bless their hearts, tells us she has been calling and leaving them rude voicemails. For posterity, they text her a return label and let us know the situation should be done.
MARY STILL CALLS AND YELLS AT OUR EMPLOYEE.
I mean, at a certain point you know things aren't a YOU problem. This was a MARY problem. We can only laugh. The 1 star review is super unfortunate because that shit affects us! We are a small business just trying our best to be kind to people. We can't let complete false fabrications and slander just be out there and want to give context on her completely rude, unhinged, unreasonable behavior towards several parties.
One of the cherries on top came in the form of e-mails from Rachel Comey's head of e-commerce:
Again, one can only laugh at this situation.
BUT BUT BUT, THE BIG CHERRY on top was the laugh we got when we clicked on Mary's name and got the joy of reading the previous review she posted. It is too good. Like, couldn't write something this funny good:
Mary, I hope in the future you realize that being a faceless person behind a computer or phone doesn't take away from the fact that you are interacting with actual real human beings that deserve the same kindness and respect they are offering you.
April 13, 2023
August 21, 2019